Shipping policy
Shipping Policy
Thank you for shopping with us! We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for more details.
1. Shipping Locations
We currently ship within mainland U.K. Unfortunately, we do not offer international shipping at this time.
2. Shipping Rates & Delivery Options
Express Shipping:
- Delivery Time: 2-4 business days
- Shipping Costs:
- £23.99 for orders worth £00.00 - £6.01
- £18.99 for orders worth £6.02 - £12.01
- £13.99 for orders worth £12.01- £18.01
- £9.99 for orders worth £18.02 - £34.98
- £5.99 for orders worth £34.98- £49.99
- Free shipping on orders over £50.00
3. Order Processing Time
Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a notification once your order has shipped.
4. Delivery Times
Delivery times may vary based on your location and the shipping method selected at checkout. Please note that unforeseen delays may occur due to high demand or external factors such as weather or courier issues.
5. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your order’s delivery status.
6. Missed Deliveries
If the courier is unable to deliver your package, they may:
- Leave the package in a secure location, or
- Leave a note for collection at a local depot.
7. Shipping Issues
If you experience any issues with your shipment, such as delays, damage, or incorrect orders, please contact us within 14 days at orders@wheyhey.com. We will work to resolve the issue as quickly as possible.
8. Contact Us
If you have any questions or concerns about our shipping policy, feel free to reach out to us at:
Email: orders@wheyhey.com
Business Hours: Monday - Friday, [9 AM - 5 PM]
We appreciate your business and are committed to ensuring your order arrives safely and on time!